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Thank you for visiting the Emerald Publications Support Center.
Here you will find the answers to most of your frequently asked
questions. For specific questions about customizing the look of
your content, click the "Customizing
Tips" button shown above. For additional information
regarding domain name transfers, click the "Domain
name transfers" link on the left.
How
do I access the site manager?
How do I turn the public
site on (go live)?
My site does not display.
What should I try?
How do I put a picture
in the upper left corner of the home page?
Can I include features
like Shockwave, RealAudio, or other types of files?
What is HTML?
Do I need to know HTML?
Where is my Web site stored?
How
do I access the site manager?
At the browser location window, enter the following text:
www.your-domain-name.com/admin
When the browser
is finished displaying the page, you should see what appears to
be a log-in screen with two text fields in the middle of the screen.
Enter your username and password there and click the "Log In"
button.
If this login
screen does not appear, you should try the following link:
http://www.pfyfn.com/admin
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How
do I turn the public site on?
You need to log into your site administrator. See above to see
how to log in.
Among the links
on the left side of the screen should be a link named "Web
Site Options." Click on that link.
When the browser
is finished displaying the page, you should see a box with information
about your Web site. Click the Edit button.
Within that
box, you should see a line that says"Web Site Status"
with a pop-up box next to it. If your public Web site is turned
off, then that pop-up box will say "-off-". Click that
pop-up box and select "On". Hit the "Save Changes"
button.
When the page
redraws with the notification saying that the changes were saved,
your public site should now be viewable.
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My
site does not display. What should I try?
On occasion, your PC will save a copy of a Web site in your
hard drive. When you request that Web site again, the PC does not
go out to the Internet to bring in a new copy, but checks its "internet
cache," where these copies are stored. It is possible that
your PC saved a copy of the "under construction" page
and will display it again after you have activated your public Web
site. To clear this temporary Internet cache, follow these instructions.
You are unable
to clear the files for the Web site that is currently on your screen.
Make sure that you are not at your Web site. Go to any other site,
such as yahoo.com.
Internet
Explorer users:
Click Tools and choose Internet Options. Click the General Tab.
Midway down under "Temporary Internet Files," click delete
files and then OK - do not click the "Delete All Offline Content
Box." Click OK to close the window.
Netscape
users:
Click Edit and Choose preferences. Double click "advanced."
Click cache. Click both "clear memory cache" and "clear
disk cache." Click OK to close the window.
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How
do I put my picture on the site?
We will have to post the photo on the site for you. Either e-mail
it directly to:
photosubmissions@emeraldmail.com, or mail it to:
Emerald Publications
Attn: Web site photo
12395 World Trade Drive
San Diego, CA 92128-3743
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Can
I include features like ShockWave, RealAudio, or other types of
files?
Emerald Web sites are designed to make Web publishing for your business
as easy and affordable as possible. For this reason, we have developed
the ability to allow clients to upload additional files to their
Web sites. Emerald Publications is not responsible for the content
of additional files uploaded by clients. Emerald Publications also
does not provide technical support for the use or misuse of these
additional files. Speak to your Web site marketing consultant for
further details.
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What is HTML?
HTML(hypertext markup language) is the computer coding language
that makes Web pages possible. As an Emerald client, you won't need
to worry about HTML. Our powerful technology will allow you to publish
a sophisticated Web site without understanding anything about HTML.
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Do I need to
know HTML?
Absolutely not. That's one of the best things about Emerald Web
sites: You don't need any computer skills at all. Emerald's powerful
automated system handles all these details for you. Emerald's system
builds high-quality Web graphics and HTML code, and taps powerful
programs with point-and-click ease. We register your Web site address,
list your site with major search engines, and more – and it's
all automatic. You simply pick and choose the elements that will
best represent you and your services to prospective clients. It's
that easy.
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Where is my Web site
stored?
Your Emerald Web site will be located on our Web servers, which
are linked to the Internet via high-capacity T3 connections. We
support this with 24-hour monitoring to ensure top-quality service
with no interruptions. This means your site will appear in visitors'
browsers worldwide as quickly as any site on the Internet.
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©
2001 Emerald Publications
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